Privacy Policy
At **VR INDUSTRIES**, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase through our website, **[Website URL]**, mobile application, social-media pages, customer-support channels, or any other platform operated by us.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you browse our website, create an account, place an order, contact us, subscribe to our offers, participate in promotions, or interact with our customer-support team.
The information we may collect includes:
* Your name
* Mobile number
* Email address
* Delivery and billing address
* PIN code and location-related delivery details
* Order details, product preferences, size details, and purchase history
* Payment-related information, such as transaction reference details and payment status
* Account login details, where applicable
* WhatsApp, call, chat, email, or customer-support communication
* Device information, browser type, IP address, cookies, and website-usage information
* Information voluntarily provided through reviews, feedback, contests, surveys, or social-media interaction
We do not intentionally collect more personal information than reasonably required to operate our business and serve our customers.
2. How We Use Your Information
We use your information to operate our business, process orders, and provide a better shopping experience.
Your information may be used to:
* Process and confirm your order
* Arrange delivery, shipping, returns, exchanges, and refunds
* Contact you about your order, payment, delivery, return, or customer-support request
* Verify Cash on Delivery orders through phone call, SMS, WhatsApp, or email
* Manage your customer account and saved details
* Provide product recommendations and personalised shopping experiences
* Send promotional messages, offers, discounts, newsletters, and updates where permitted
* Improve our products, services, website, customer experience, and marketing activities
* Detect fraud, suspicious activity, misuse, or unauthorised transactions
* Comply with legal, tax, accounting, regulatory, and security obligations
* Resolve disputes, complaints, and service-related issues
3. Payments and Transaction Information
Payments on our website may be processed through third-party payment gateways, banks, wallet providers, UPI providers, or other authorised payment partners.
We do not store complete debit-card, credit-card, UPI PIN, or banking-password information on our own servers. Payment information is processed by the relevant payment service provider according to its own privacy and security practices.
Where Cash on Delivery is available, we may contact you by phone, SMS, WhatsApp, or email to verify your order before dispatch.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve functionality and understand how visitors use our website.
These technologies may help us:
* Keep products in your cart
* Remember account and session details
* Understand website traffic and browsing behaviour
* Improve website performance and user experience
* Show relevant advertisements or offers
* Measure campaign performance and customer engagement
You may control or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information as a business activity.
We may share limited information only where necessary with trusted service providers and business partners, including:
* Delivery and logistics partners
* Payment gateways and financial-service providers
* Website-hosting and technology providers
* Customer-support and communication platforms
* Marketing, advertising, and analytics service providers
* Fraud-prevention and security service providers
* Professional advisors, auditors, legal advisors, or government authorities where legally required
These parties may receive only the information necessary to perform their services for us and are expected to handle it responsibly.
6. Marketing Communications
With your consent or where permitted by law, we may send you promotional communications through email, SMS, WhatsApp, phone call, or other digital channels.
These communications may include:
* New product launches
* Sale announcements
* Coupon codes and special offers
* Festival promotions
* Cart reminders
* Product recommendations
* Customer-feedback requests
You may opt out of marketing messages at any time by using the unsubscribe option in an email, replying to the message where available, or contacting us at vrindustriessupport@gmail.com.
Please note that even after opting out of marketing communications, we may still contact you regarding your orders, payments, refunds, returns, account, or customer-support requests.
7. Data Security
We take reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, misuse, alteration, loss, disclosure, or destruction.
Our security efforts may include restricted access, secure technology systems, password protection, monitoring, and use of trusted payment and service partners.
However, no website, internet connection, or digital-storage system can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as it is required for the purposes described in this Privacy Policy.
9. Your Rights and Choices
Subject to applicable law, you may have the right to:
* Request access
* Request correction
* Request deletion
* Withdraw consent
* Opt out of promotional messages
* Raise complaints
* Ask questions
10. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases without appropriate consent.
11. Third-Party Links and Social Media
Our website may contain links to third-party websites and services. We encourage you to review their privacy policies.
12. International Data Transfers
Some service providers may process information outside India. We take reasonable steps to protect such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised **”Last Updated”** date.
14. Contact Us
Business Name: VR INDUSTRIES
Website: [Website URL]
Email:vrindustriessupport@gmail.com
Phone / WhatsApp: 8699188848
Business Address: 1688/27/174,street no-28,preet nagar,nee shimlapuri -ludhiana141003
15. Consent
By using our website, creating an account, submitting your details, placing an order, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here.